Terms & Conditions for Online Flower Delivery in Old Malden

Introduction

Welcome to Old Malden Florist. These Terms & Conditions govern your use of our online flower delivery service in Old Malden and surrounding areas. By placing an order through our website, you confirm that you have read, understood, and agree to be bound by these terms. Please read them carefully before ordering. Our terms cover important information regarding your rights and responsibilities, the order process, payment, cancellations, liability, and the governing law that applies to your purchase.

Interpretation & Definitions

Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Old Malden Florist, a company providing online flower delivery services in Old Malden and nearby locations. “You” and “your” refer to the customer purchasing products through our website. “Products”, “Flowers”, or “Goods” denote the floral arrangements, bouquets, and gifts listed for sale on our website. “Website” refers to the platform through which the customer places an order for the delivery of flowers in Old Malden.

Order Process

To purchase flowers for delivery in Old Malden or nearby areas, you may browse our selection of bouquets and arrangements and add your chosen products to your online shopping basket. When you are ready, proceed to checkout where you will be asked for delivery and payment details. You must provide accurate and complete information, including the recipient’s name, address, and a contact phone number to ensure successful delivery. Before finalising your order, you will be given an opportunity to review your selection. Please check your order and all details carefully before confirming.

Upon placing your order, you will receive an automated email confirming your order details. This email constitutes acknowledgment of your order, but it is not acceptance or confirmation that your order will be fulfilled. We reserve the right to decline an order for reasons including, but not limited to, unavailability of goods, inability to deliver to the specified address, or suspected fraudulent activity. Acceptance of your order, and completion of the contract between you and us, takes place when we dispatch the goods, at which point you will receive a confirmation email.

Product Descriptions & Substitutions

While we strive to display our flowers and gifts as accurately as possible, variations in colour, flower variety, and arrangement may occur due to seasonal availability or supply. If a particular flower or component is unavailable, we may substitute with a similar product of equal or greater value, maintaining the overall appearance and quality of the arrangement. Such substitutions do not grant the right to cancel or receive a partial refund unless the substitute is significantly different from the original order. Photographs on our website are for illustrative purposes only.

Prices & Payment

All prices on our website are listed in British Pounds Sterling (£) and include Value Added Tax (VAT), where applicable, unless otherwise stated. Delivery charges to Old Malden or areas beyond will be displayed separately at checkout and added to your total before payment is made. We reserve the right to update prices at any time but changes will not affect orders that have already been placed and accepted.

Payment must be made in full at the time of placing the order. We accept most major credit and debit cards, as well as any other payment options indicated on our website. By providing payment information, you authorise us to debit the total amount of your order, including applicable delivery charges and taxes. Orders will be processed only after payment authorization and receipt of funds.

Delivery Policy

We offer flower delivery throughout Old Malden and surrounding areas, subject to availability. When ordering, you may select a preferred delivery date; however, while we make every effort to meet your requirements, we cannot guarantee delivery times. Same-day delivery may be offered for orders placed before our specified cut-off time. Deliveries are made by hand or through trusted courier partners.

It is your responsibility to provide accurate delivery information. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place, or attempt re-delivery at our discretion. If delivery cannot be completed due to incorrect information or recipient unavailability, you may be charged for redelivery or collection. We do not accept liability for late delivery where delays are due to circumstances beyond our control.

Cancellations & Amendments

If you wish to cancel or change an order, please contact us as soon as possible after placing it. Cancellations or changes may only be possible if the order has not yet been prepared, dispatched, or delivered. As our flowers are perishable and preparation may begin promptly, we cannot guarantee cancellations or amendments will always be possible. Where cancellation is accepted before dispatch, you will receive a full refund.

If your order has already been prepared or dispatched, you will not be eligible for a refund, except where your statutory rights apply. Similarly, while we will do our best to accommodate requests for amendments (such as changes to recipient details or delivery times), this cannot be guaranteed once preparation or delivery is in progress.

Returns & Refunds

Due to the perishable nature of fresh flowers, returns are generally not accepted unless the products are found to be faulty or not as described. If you are dissatisfied due to damaged or incorrect items, please notify us within 24 hours of receipt, supplying clear photographs where possible. We may, at our discretion, arrange for a replacement or refund. Refunds will only be given at our discretion and typically using the original payment method. This policy does not affect your statutory rights as a consumer.

Quality Commitment

We are committed to delivering flowers of the highest quality. If you have a concern about the freshness or longevity of our products, please contact us immediately upon receipt. We recommend following our care instructions to maximize floral lifespan. Any claims regarding quality should be made within 24 hours of delivery for perishable products, preferably with supporting evidence.

Limitation of Liability

To the fullest extent permitted by law, Old Malden Florist is not liable for any loss, damages, or expenses arising from the use or inability to use our website or services, or from any fault in the goods delivered unless caused by our proven negligence. We do not accept liability for indirect, consequential, or economic losses. In cases of direct loss resulting from our error, our liability shall be limited to the amount you paid for the products in question, including delivery charges.

Nothing in these terms affects your statutory rights as a consumer or excludes or restricts our liability for fraud, death, or personal injury resulting from our negligence.

Force Majeure

We shall not be liable for failure to perform or deliver due to causes beyond our reasonable control (including but not limited to acts of God, natural disasters, strikes, or transportation disruptions). Where such events occur, we will inform you at the earliest opportunity and attempt to reduce any resulting delays or inconvenience.

Use of Website & Intellectual Property

All content, images, and information on our website are the property of Old Malden Florist or its licensors, and are protected by copyright law. You may use our website for personal, non-commercial purposes only. Copying, modifying, or redistributing content without our written permission is strictly prohibited.

Data Privacy

We take the privacy and security of your information seriously. All personal data collected during the order and delivery process is managed in accordance with our privacy policy and prevailing UK data protection legislation. We do not retain card payment details after your order is processed.

Changes to These Terms

Old Malden Florist reserves the right to update or amend these Terms & Conditions at any time, with such changes applying to all future orders. Significant changes will be notified to users via our website. Continued use of our services after changes constitutes your acceptance of the revised terms.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or related to your order or use of our website shall be subject to the exclusive jurisdiction of the English courts.

General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remainder shall remain in full force and effect. Failure by Old Malden Florist to enforce any right under these terms does not constitute a waiver of such right. These Terms & Conditions form the entire agreement between you and Old Malden Florist regarding online orders and delivery, superseding any previous agreements or understandings.

Applicability

These Terms & Conditions apply to all online customers purchasing flower delivery services in Old Malden and the surrounding areas through our website. By placing an order, you agree to abide by these terms and confirm that you are over the age of 18 or have parental or guardian consent as required by law.

If you have any further questions regarding our Terms & Conditions for online flower delivery in Old Malden, please refer to our FAQ section or contact us through the methods outlined on our website.